Cancellation & Refund Policy

Cancellation and refund eligibility depends on the type of healthcare service, the status of the booking or payment and whether the relevant service has already started or been completed.

Booking Cancellation

Where the platform permits cancellation, users may request cancellation through the available OM CARE application flow. Eligibility may depend on the current booking status and the healthcare provider workflow.

Failed or Duplicate Payments

If a payment fails but an amount is debited, or if a duplicate payment is identified, the transaction will be reviewed using the payment gateway and OM CARE payment records.

Approved Refunds

Where a refund is approved, OM CARE will initiate the applicable refund through the supported payment process. Final credit timing may depend on the payment gateway, bank or payment method used by the customer.

Completed Services

A healthcare service that has already been completed may not be eligible for cancellation solely because the user later decides not to use the completed service.

Support

Users can raise a support request through the support facilities available in the OM CARE application when assistance is required regarding a booking or payment.

Last updated: September 2026